FAQs

🛍️ General FAQs for an Online Store

🧾 Orders & Payments

How do I place an order?
A: Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment information.

What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal.

Can I change or cancel my order after placing it?
A: Yes, but only within 2 hours of placing your order. Contact us immediately at 📧 Email: Shoploop41@gmail.com with your order number.

Do you offer discounts or promo codes?
Yes! Join our newsletter or follow us on social media for exclusive deals and discount codes.

Is my payment information secure?
A: Absolutely. Our store uses Shopify’s secure checkout with SSL encryption to protect your data.

📦 Products & Inventory

Are your products authentic / high quality?
A: Yes! We work with trusted suppliers and test all items for quality before listing them in our store.

How do I know what size to choose?
A: Please refer to our Size Guide located on each product page.

An item is sold out. Will it be restocked? 
A: Popular items are often restocked. Join our newsletter to get updates on restocks.

Can I request a custom order or personalization?
A: Some products allow customization. Look for options on the product page or contact us to ask.

🛡️ Policies

What is your privacy policy?
A: We take your privacy seriously. Any personal information you provide (such as your name, address, email, and payment details) is used only to process your order and provide customer support.

Do you share my information with third parties?
A: No, we do not sell, rent, or share your personal information with third parties, except for trusted partners necessary to complete your order (like payment processors or shipping companies). These partners are required to keep your information secure and confidential.